Returns Procedure

Should you need to return product for any reason, please ensure that the complete product, including packaging and instructions are enclosed.

Please note you are responsible for the condition of returned product until it is delivered to us, therefore you should ensure that appropriate protective packaging is used. The returned items will be subject to a 15 percent restocking fee.
Soiled items will not be accepted and will incur a handling and return carriage charge. Please ensure that all returned product is accompanied with a note, clearly stating the following details:

  • Company name, address and postcode
  • Contact name and telephone number Invoice / delivery note details
  • The reason for return, including history of use and the nature of the problem
  • The name of your Olympia Triumph staff contact
  • If the product is being returned for consideration under a manufacturers guarantee / warranty or we have supplied the product to you in error please let us know and we will arrange collection from your address.

All goods for return should be notified to us in advance. However, returned products outside our terms and conditions will be subject to a handling charge.

For further information or advice, or to notify us of a return, please contact the After Sales Department:


Phone: (+44) 01929 555350

Fax: (+44) 01929 550894

Office Hours: Monday to Thursday 09:00 hrs to 17:00 and Friday 09:00 to 15:00hrs.

After Sales Service:

Olympia Triumph Manufacturing Limited
15 Westminster Road
United Kingdom
BH20 4SP